Effective Date: 23/05/2025
Business Name: ROYAL MEZBAAN
Location: Barking, London, UK
Welcome to ROYAL MEZBAAN! These Terms and Conditions (“Terms”) govern your use of our website, online ordering system, and any catering services or purchases made through our platform. By accessing or using our website or services, you agree to be bound by these Terms.
1. General Information
ROYAL MEZBAAN is a professional catering service based in Barking, offering a wide range of traditional and modern dishes for events, parties, and private functions.
These Terms apply to all users of our website, including browsers, clients, and anyone submitting information or making inquiries.
2. Catering Orders
All catering orders must be confirmed in advance and are considered final once payment is processed.
Due to the nature of food preparation, orders are non-refundable. Please verify all order details, including date, time, menu, and quantities before confirmation.
If there is an issue with your order (e.g., incorrect or missing items), please contact us immediately upon delivery or collection so we can take corrective action.
3. Payments
Full payment must be made at the time of booking unless otherwise agreed in writing.
We accept online payments through secure third-party payment providers. We do not store any payment details.
For large events, part payments or deposits may be allowed by prior arrangement.
4. Order Availability & Menu Changes
Menu items and pricing are subject to change without prior notice.
Orders are subject to availability. If an item becomes unavailable after your order is confirmed, we will offer a suitable substitute or a refund for the affected item.
5. Allergies & Dietary Requirements
Our kitchen handles allergens including nuts, dairy, gluten, soy, and others.
While we take precautions, we do not guarantee any dish to be allergen-free.
Please inform us in advance about any specific dietary needs or allergies before placing your order.
6. Delivery & Collection
Delivery and collection times will be agreed upon during the booking process. Please ensure the address and contact details provided are accurate.
We are not responsible for delays or failed deliveries due to incorrect information or unavailability of the recipient at the agreed time.
For larger orders, additional delivery fees may apply, depending on location and complexity.
7. Intellectual Property
All website content including text, photos, branding, menus, and other material is the property of ROYAL MEZBAAN or licensed to us.
No content may be used, copied, or distributed without our prior written consent.
8. Use of Website
You agree not to misuse the website for unlawful, misleading, or harmful purposes.
We reserve the right to deny access to our services or website to any individual or group at our sole discretion.
9. Limitation of Liability
To the maximum extent permitted by law, ROYAL MEZBAAN shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services or website.
For any questions or concerns regarding these Terms, please contact us directly.